Complaints Policy

The Hormonist has written complaints policy and procedures. We aim to acknowledge all formal written complaints within 2 working days and to respond to all formal written complaints within 5 working days of receiving them.

In the event of anyone wishing to complain to the organisation they should be directed to make their complaint to the organisation at:    

By telephone: 0203 988 0069
By email:
By post: The Hormonist, Unit 16, Freetrade House, Lowther Road, Queensbury, HA7 1EP

To help us respond and resolve your complaint as quickly as possible, please provide us with the following information:

  • Full name and date of birth
  • Telephone number
  • Details of your compliant
  • Any actions to taken to date to resolve the complaint